Shipping and Delivery

Shipping & Delivery Policy

Feather & Ember Publishing

Last updated: July 10, 2025

Overview

We take great care to prepare and package your books so they arrive ready to be read, gifted, and cherished. Below you’ll find how we process, ship, and track orders. If anything’s unclear, we’re a quick email away: support@featherandember.com.

Order Processing (Handling)

  • Handling time: Up to 5 business days from the time your order is placed.

  • During launches, holidays, or special promotions, handling may land on the longer side of that window (we’ll hustle, promise).

Shipping Methods & Timelines

United States

  • USPS Media Mail: Typically 5–10 business days in transit, sometimes longer depending on distance, weather, or carrier volume.

  • Tracking is provided when your order ships.

International (We Ship Worldwide)

  • International orders are shipped via an economy tracked service comparable to Media Mail timeframes.

  • Delivery times vary by country and customs—2–4+ weeks is common.

  • Any customs duties, VAT, or import taxes are the responsibility of the recipient and are not included at checkout.

A friendly note: Once your package leaves our studio, it’s in the hands of the carrier. From that point onward, we have access to the same tracking information you do.

Tracking

  • You’ll receive a shipping confirmation email with a tracking number as soon as your order departs our studio.

  • Tracking events may take 24–48 hours to update after the label is created.

Multiple Addresses

  • We do not ship to multiple addresses within a single order.

  • The simplest approach: place separate orders for each destination. (It keeps everything tidy and ensures accurate tracking for each package.)

Address Accuracy

Please double-check your shipping address at checkout. We aren’t able to reroute packages once shipped, and replacements for misaddressed orders may require a new order.

Lost, Delayed, or Damaged Packages

  • Once an order has left our hands, responsibility transfers to the carrier. We are not liable for delays, loss, theft, or damage in transit.

  • If your shipment is delayed or shows as delivered but you can’t locate it, please:

    1. Check with household members, building staff, or neighbors.

    2. Contact your local post office or carrier with the tracking number.

    3. If damage occurred, file a claim with the carrier and take photos of the packaging and contents.

  • Still stuck? Email us at support@featherandember.com and we’ll gladly point you to the best next step (and cheer you on while the carrier does its thing).

Corporate & Bulk Orders

Planning a corporate gift, team event, or bulk purchase? Wonderful. Please email support@featherandember.com with quantities, timelines, and destination(s). We’re happy to help craft a smooth plan.

Order Status & Inquiries

Curious where things stand? You’re always welcome to ask: support@featherandember.com.
If your order has shipped, we’ll see what you see in the tracking—same screen, same data—and we’ll happily help you interpret it.

Quick Answers

  • Handling: Up to 5 business days.

  • U.S. shipping: USPS Media Mail, typically 5–10 business days.

  • International: Tracked economy service; 2–4+ weeks typical.

  • Multiple addresses: No (please place separate orders).

  • After shipment: Carrier is responsible; we share the same tracking info you do.

  • Contact: support@featherandember.com

Thank you for supporting an independent press. We can’t wait for these pages to find their way into your hands.